Netstrata's Insurance Practices Raise Concerns Over Excessive Fees

Clients Discover Significantly Higher Brokerage Fees Than Industry Standards

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Recent developments have brought to light concerns regarding the insurance practices of Netstrata, a prominent strata management firm in Australia.

Clients have reported the sudden appearance of past insurance invoices in their online portals, revealing brokerage fees significantly higher than industry norms.

In some instances, brokerage fees were found to be as high as six times the typical industry rate, with fees reaching up to 148% of the base insurance premium. This lack of transparency has led to feelings of betrayal among property owners, who expect their strata managers to act in their best interests.

These revelations have sparked calls for greater oversight and regulation within the strata management industry to ensure ethical practices and protect property owners from excessive fees and undisclosed financial arrangements.

Published:Thursday, 5th Mar 2026
Author: Paige Estritori

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Knowledgebase

Deductible:
The amount you must pay out-of-pocket for expenses before your insurance company covers the remaining costs.

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